I read somewhere recently that in painting, tone is everything. If one gets the tonal values right, the other elements stand a good chance of coming together. It struck me in that moment, that tone is important in many aspects of human communication, be it the tone of our voice when we say something or the tone in our head when we read an email or message. One can say something one thinks is innocent, but if the tone of voice is off, the meaning of those words can change completely.
The challenge for us all in these times of mass communication and digital media, is to make our words come across in the way we intend them. The problem of course, is that even if one’s words are written with care and good intention, if the recipient of an email is in a bad space when reading those toneless words, they will impose their own tone and completely transform the meaning.
So I am not surprised to see that the race is on between rival digital tech companies to come up with human like emojis that are aimed at illustrating the tone of the words being sent out on social media. Perhaps this is partly why platforms like WhatsApp have become so much more popular than email. The pictures can say it all, short circuiting the need for us to impose our own bad/sad mood on the words of the sender. How clever we are becoming… for anything that helps promote understanding in this very conflicted world, does it for me.